Returns & Exchanges

At Illuminate Collective, we want you to be completely satisfied with your home decor and lighting selections. If your purchase isn't a perfect fit, we offer a hassle-free 30-day return window for most items in their original condition.

Return Process

• 1.
  Initiate Your Request

  Log into your customer account and select the order containing the items you wish to return to receive a Return Authorization number.

• 2.
  Secure Packaging

  Place the items back in their original packaging with all protective inserts to ensure they are not damaged during transit back to our warehouse.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your parcel and drop it off at any authorized shipping carrier location.

• 4.
  Quality Inspection and Refund

  Once our team inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.